Customizing SMS Review Request Behavior in LeadDec

Enhance the effectiveness of your SMS review requests by customizing their behavior in LeadDec. This article provides a step-by-step guide on how to tailor the settings for your SMS review requests, including timing, frequency, and messaging. Learn how to adjust these parameters to better match your customer interaction style, ensuring higher response rates and valuable feedback that can help improve your services and customer satisfaction.

1. Start by selecting 'Settings' to manage your configurations.

1 Click on "Settings".

2. Next, choose 'Reputation Management' to proceed.

2 Once that's done, click on "Reputation Management".

3. Move to the 'SMS Review Requests' section to continue.

3 After that, click on "SMS Review Requests".

4. Now, enable 'SMS Review Request' here.

4 Now, click on the element.

5. Then, switch to enable 'Request with Image'.

5 Click on the element.

6. Add JPEG, PNG, or SVG files by clicking here.

6 Click here.

7. Input the text for SMS to be sent to users.

7 Now, click here.

8. Select the timing for sending SMS after check-in.

8 Next up, click on "2 Hours".

9. If a custom schedule is needed, set it here.

9 Click here.

10. Choose how often to repeat this action.

10 Now, click on "Don't Repeat".

11. Specify the maximum number of retries allowed.

11 After, click here.

12. Finally, confirm your settings by clicking 'Save'.

12 Once that's done, click on "Save".

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