Intro Overview:
Implementing call recording and tracking within your business offers critical insights into how you interact with customers, enhancing your sales strategy. By examining call data, you're able to pinpoint areas for enhancement, monitor your sales team's performance, and ultimately boost your conversion rates. Moreover, call recording acts as an indispensable resource for training newcomers and maintaining high standards in customer service.
1. To get started, click on "reporting".
2. Access detailed call reports by clicking on "Call Reporting."
3. With our phone system, you can easily track and access call reports. Keep an eye on the volume of answered, missed, and voicemail calls, as well as the average duration of calls.
4. Click "Settings"
5. Afterwards, click on "Phone Numbers".
6. After, click on the icon.
7. After that, click on "Edit Configuration".
8. Enable Call Recording The ability to turn on call recording is incredibly powerful as we will not only record the calls, but we will also publish the recording right into the conversation stream of each contact, along with all the emails, text messages, Facebook messages, Instagram DMs, and more! If you turn this on, please be aware that most states require that you enter a whisper message here, like “this call will be recorded for quality purposes,” so that the caller is aware.
9. Click on the element.
10. Finally, click on "Save"
