Buying and Configuring a Phone Number in LeadDec

Establish a direct line of communication with your leads by purchasing and configuring a phone number in LeadDec. This guide offers a step-by-step approach to selecting the right phone number for your business needs and customizing your call settings for optimal performance. Learn how to enhance your marketing and customer service efforts with a dedicated phone line, ensuring professional and efficient interactions with your audience.

1. Firstly, click on "Settings".

1 Firstly, click on "Settings".

2. Click on "Phone Numbers".

2 Click on "Phone Numbers".

3. Click on "Add Number".

3 Click on "Add Number".

4. Afterwards, click on "Add Phone Number".

4 Afterwards, click on "Add Phone Number".

5. Click here to "Select Country"

5 Click on the element.

6. Click here to filter Numbers, Filter the available numbers based on your preferences.

6 Next up, click on "Filter".

7. Select a phone number from the available options.

7 Click here.

8. Proceed to purchase the selected number.

8 Click here.

9. Click on the three dots icon

9 Click on the icon.

10. Afterwards, click on "Edit Configuration".

10 Afterwards, click on "Edit Configuration".

11. Name your Number, Please include a descriptive label that accurately represents its function.

11 Next, click on "Configure your number preferences".

12. Input "Forward number"

The phone number to which inbound calls are made to this new number should route (when someone calls the new number we just purchased, the call will be redirected to whatever number we save here)

12 After that, click here.

13. Pass Called Number As Caller ID By default

Meaning if we leave this box unchecked, the phone number of whoever is calling gets passed along to show in Caller Id. If we check this box, however, the system will pass the number we just purchased as the Caller ID number, which can be helpful as you’ll always know you’re about to answer a call from this sub-account.

13 Click on "Name your Number".

14. Enable call connect feature

If this box is not checked, incoming calls will function as normal so that the call immediately connects when you answer. If we check this box, however, you’ll hear a whisper message prompting you to push a button on your phone to accept the incoming call.

14 Now, click on the element.

15. The Whisper Message controls the message played to the person who answers the call when the Call-Connect features are enabled.

15 Once that's done, click on the element.

16. The ability to turn on call recording

Is incredibly powerful as we will not only record the calls, but we will also publish the recording right into the conversation stream of each contact, along with all the emails, text messages, Facebook messages, Instagram DMs, and more! If you turn this on, please be aware that most states require that you enter a whisper message here, like “this call will be recorded for quality purposes,” so that the caller is aware.

16 Upload

17. Incoming Call Timeout Inbound timeout:

The amount of time (in seconds) the system lets the inbound call ring before being dropped or forwarded to a voicemail (personal voicemail or pre-recorded voicemail within the LeadDec).

17 Upload

18. Outgoing Call Timeout

The amount of time (in seconds) the system lets the outbound call ring before dropping the call. Setting a shorter outbound timeout to 30 +/- seconds will reduce your chances of reaching the customer's/leads voicemail. This is ideal if you run voicemail drop campaigns or your agents have large lists and only want to speak to readily available leads.

18 Upload

19. Click here to Enable "Ring Incoming call to all users"

19 Upload

20. Click here to "Save"

20 Upload

Did this answer your question?

😞

😐

😁