LeadDec is committed to ensuring the safety and appropriateness of communications facilitated through our platform. In our continuous endeavor to maintain high standards, we're introducing a significant update aimed at enhancing SMS security for all LC Phone users: a spam SMS warning feature. This guide outlines how this new feature works and its implications for your workflows.
What's New with Spam SMS Warning?
In an effort to promote responsible usage and comply with regulations, LeadDec now features an automatic security warning for any workflow containing SMS steps with potentially problematic content. This includes references to:
Cannabis
Vape products
Tobacco
Firearms
Alcohol
Hate speech
Sex-related content
Attempting to save a workflow containing such content will trigger a warning modal. This modal informs users of the potential consequences and offers the choice to either proceed or amend the content in question.
How Does it Impact LC Phone Users?
Upon encountering the warning modal, users face a decision: to either confirm and proceed despite the warning or modify the SMS content to remove the banned words.
It's crucial to note that while we're not outright blocking the sending of these SMS messages, choosing to proceed will result in the logging of these actions on our backend dashboard. This log allows us to identify any LC Phone locations or workflows engaging in spam SMS activities.
Why We Implemented Spam SMS Warning
This initiative underscores our commitment to ensuring that LeadDec remains a platform for respectful, lawful, and meaningful communication. It addresses the following:
Regulation Compliance: Adheres to laws and regulations governing the use of specific words in SMS communication.
Platform Integrity: Maintains the integrity and reputation of the LeadDec platform as a safe and respectful communication medium.
User Responsibility: Encourages users to reflect on the content of their communications, fostering a more constructive and positive messaging environment.
Frequently Asked Questions
Will this feature block my SMS if it contains banned words? While the feature won't block your SMS outright, it will log the use of potentially harmful content for review. Users have the autonomy to proceed or alter the content based on the warning.
Can I override the spam SMS warning? Yes, users have the option to proceed with the original content, but we strongly advise reviewing and modifying any flagged content to avoid potential regulatory problems or negative impacts on receiver perception.
How does this affect the deliverability of my SMS messages? Using banned content could impact SMS deliverability rates due to carrier filtering practices. Following guidelines and altering flagged content where possible is recommended to ensure maximal deliverability.
LeadDec's introduction of the spam SMS warning feature aligns with our vision for a safer, more responsible digital communication landscape. By complying with these guidelines, LC Phone users can continue to leverage the powerful workflow automation of LeadDec while ensuring their messaging remains compliant and effective. For any further queries or assistance with adapting your workflows, please reach out to our support team.