In today's fast-paced digital environment, immediately responding to potential clients' inquiries can significantly enhance their experience and increase engagement. LeadDec provides a robust solution that allows you to set up an automated series of messages for Facebook inquiries, ensuring you're always responsive. Let's walk through the simple process of creating an automated response funnel for new client inquiries via Facebook.
Creating Your Automated Response Funnel
Initiating a New Workflow: Start by accessing the 'Automations' section within your LeadDec dashboard. Here, you'll begin with 'Create New Workflow' to set the foundation for your targeted responses.
Defining the Trigger Event: Your workflow needs a triggering event to start the automation. Choose 'Customer Replied' as this event, enabling the workflow to activate upon receiving a message.
Adding Filters for Specific Responses: To make your funnel effective and personalized, add filters. For instance, you can set the automation to trigger when the message contains specific phrases like "new member." This ensures the right message gets to the right leads.
Phrase Containment Filter: Use the 'Contained Phrase' filter to specify keywords that activate the automation, like "new member."
Channel Specification: Ensure your automation is specifically tailored for Facebook by setting the channel filter to Facebook. This way, only Facebook messages containing your specified keywords will trigger the automated response.
Crafting Your Automated Reply: After setting the trigger and filters, add an action for "Message via Instant Messenger" to define your automated reply. Personalize your message to acknowledge the inquiry and provide immediate value or next steps. For instance, "Hi [First Name], thanks for your interest in becoming a new member! Could you share your fitness goals with us?"
Finalizing and Publishing: Once you have tailored your automated message to welcome new inquiries warmly, save your changes and publish the workflow. Remember to give your workflow a clear name for easy identification.
Conclusion
By automating responses to Facebook inquiries, you not only ensure round-the-clock engagement but also build a rapport with potential clients right from the first interaction. LeadDec's powerful automation features let you customize this process, making personalization at scale achievable.
As your fitness business grows, LeadDec is here to help streamline your client engagement efforts, freeing up valuable time for you to focus on what you do best—helping your clients achieve their fitness goals. If you have any questions about setting up automated responses or other features, our support team is available 24/7 to assist.